Refund Policy
Refund Policy for Pure Luna
Effective Date: [04/11/24]
Our Policy
At Pure Luna, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, we offer a refund or exchange according to the terms outlined below.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide proof of purchase (receipt or order confirmation).
Return Process
If you wish to initiate a return, please follow these steps:
- Contact our customer service at erisundigitals02@gmail.com to request a return authorization.
- Once approved, return the item to the address provided in the return authorization.
- Include a note with your order number and reason for return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] days.
Non-Refundable Items
Some items are non-refundable, including:
- Gift cards
- Items marked as final sale
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process above. Once we receive your returned item, we will send the replacement item based on availability.
Contact Us
If you have any questions about our refund policy, please reach out to us:
Email: erisundigitals02@gmail.com
Address: [Your Address Here]